Built for African entrepreneurs and creators
Viyn brings Instagram, Facebook and WhatsApp sales conversations into one organised inbox — so you can catch buying questions in comments and DMs alike, continue in private, follow up at the right time, collect payment and track what converts.
No website needed · Your team stays in control · Built for social selling
Viyn is an official 
Meta Tech Provider
Follow-up due
This chat went quiet 3 days ago
Sell and reply in the Viyn inbox
Connect these today — conversations, status and follow-ups run here.
WhatsApp — available now 
Instagram — available now 
Facebook — available now WhatsApp requires a funded wallet.
On the roadmap
Coming soonThese channels can’t be connected yet. We’re working on them.
TikTok — coming soon, cannot be connected yet 
X — coming soon, cannot be connected yet 
YouTube — coming soon, cannot be connected yet Buying questions arrive from your storefront, under a post or straight to your inbox — and all of them get buried as newer messages land. Here is what Viyn does with them instead.
Step 1: Discover
BrowsingSome customers open your storefront link and browse what you sell. Others meet a post in their feed. Either way, the product they stopped on is the one they are about to ask about.
Customer
Browsing your storefront
shop.viyn.app/bella-threads-demo · Linen Kaftan — Cream · ₦35,000
Customer
Stopped on your post
Instagram · “Linen Kaftan — Cream”
Step 2: Enquiry
New enquirySome customers ask underneath the post that caught their eye. Others go straight to your DMs. Both are the same thing: someone who might buy.
Customer
Is this still available?
Storefront chat · Linen Kaftan — Cream · 9:08
Customer
Price please. Do you deliver to Lekki?
Comment on your “Linen Kaftan — Cream” post · 9:14
Customer
Hi, do you still have the cream linen kaftan?
Instagram direct message · 9:22
Step 3: Respond
RepliedAnswer a comment under the post and continue privately where the channel allows it. A conversation that began in your DMs or on your storefront is already private — you just reply. The product, the channel and whoever is handling it stay attached to the conversation.
Viyn
Linen Kaftan — Cream · ₦35,000 · Interested
Assigned to Tunde · needs reply
Team member
₦35,000, and yes — we deliver to Lekki. I’ll send the details.
Public reply · 9:31
Customer
Great, please send them.
Direct message · 9:36
Step 4: Follow through
Needs you nowWhen someone showed real buying signs and has not heard back, Viyn raises it in the queue with the reason it was raised and how long it has been waiting. A team member replies — Viyn does not answer the customer for you.
Viyn
Asked you to send the details and hasn’t heard back
Strong buying signs · 12m left · Reply
Team member
Here they are — ₦35,000, delivered to Lekki. Shall I send you the payment link?
Replied by Tunde · 9:48
Step 5: Get paid
PaidThe order comes first — built from what the customer agreed to buy — and the payment link is raised against it. Both stay connected to the conversation, and back to the post and comment, or the direct message, that began it.
Team member
Order created · Linen Kaftan — Cream × 1 · ₦35,000
Built from the conversation · payment link shared against it
Viyn
Paid · ₦35,000
Source recorded: Instagram post comment
Viyn
Paid · ₦35,000
Source recorded: storefront chat
Viyn
Paid · ₦35,000
Source recorded: Instagram direct message
Illustrative workflow. Reply options and messaging windows depend on the channel, conversation eligibility and Meta platform rules.
Storefront
Every workspace gets its own storefront address. Your products sit there with their photos and prices, alongside the other links you hand out — and a customer who opens one can start a conversation about it without leaving.
Your storefront address
shop.viyn.app/bella-threads-demo (opens the demo storefront in a new tab)Put it in an Instagram or TikTok bio, a WhatsApp status, or straight into a reply.
The address above is our demo store. Open it to see exactly what a customer sees.
Customers browse and start a conversation here. Payment happens through the link your team shares against the order — there is no checkout on the storefront.
A real Viyn screen, captured from a demo workspace. Sample customers, orders and figures — not a merchant’s results.
Comments and DMs
Eligible comments from your connected Instagram and Facebook accounts arrive next to your direct messages, each carrying the post or product it came from and the state it is in. You answer where they asked, and continue privately where the channel allows it.
Not every comment appears. It depends on the account you connect and the rules each platform sets — connecting the account is all you do; Viyn handles the platform side. Continuing privately from a comment is possible where the channel allows it.
A real Viyn screen, captured from a demo workspace. Sample customers, orders and figures — not a merchant’s results.
Set one rule on one of your posts: the word to watch for, and the reply it sends. One rule per post, written by you, editable and removable at any time — and nothing goes out on a post you have not set up.
It follows the connected platform’s own rules for who may be messaged and when.
Follow-up and team
Viyn raises the conversations where a customer showed real buying signs and has not heard back — each one saying why it was raised and how long it has been waiting, in the order to work them. Your team replies; nothing is sent on your behalf.
A real Viyn screen, captured from a demo workspace. Sample customers, orders and figures — not a merchant’s results.
Every row states why it was raised, how long it has waited, and the one action a person takes.
Buying signs are an ordering, so you know what to work first. They are not a prediction that a sale will close, and Viyn never answers the customer for you.
Invite your team and give each person a role. Assign a conversation to whoever is taking it and they open the same history — the product, the message or comment it started from, the order and the payment status — so the customer never repeats themselves.
How many people you can invite depends on your plan.
The order comes first — built from what the customer agreed to buy — and the payment link is raised against it. They pay without creating a Viyn account, and the status stays attached to the order and the conversation.
Starts on your storefront
Starts under a post
Starts in your inbox
A sale keeps a trail back to what started it — recorded from the conversation, the order and the payment your team logs in Viyn. Sales agreed elsewhere, or marked paid outside Viyn, have less of a trail to follow.
A real Viyn screen, captured from a demo workspace. Sample customers, orders and figures — not a merchant’s results.
Grouped by the channel each customer first reached you on. What Viyn could not trace is shown as its own row rather than shared out between the others — see which recorded sources contributed to sales, not a guess at the rest.
Same conversations, same channels — organised so the opportunities in them are easier to see and act on.
| Without Viyn | With Viyn |
|---|---|
| Customers ask what you sell, one message at a time | One link shows your products and prices, and starts the conversation |
| Sales questions split across comments and DMs | Eligible comments and direct messages organised in one sales workflow |
| The post behind a conversation is easy to lose | Post and comment context stays connected to the customer |
| Follow-up depends on memory | Follow-up reminders connected to conversation status |
| Only whoever replied knows what was agreed | One shared history, with each sale assigned to a teammate |
| Difficult to know which content generated revenue | Sales activity can be connected from source interaction to payment |
Viyn helps reduce missed follow-ups and keeps opportunities organised. It doesn’t close customers for you.
No tech skills and no website required.
Connect the supported Instagram, Facebook and WhatsApp business accounts you already sell through.
See eligible messages in one inbox, each with the channel and the post or product it came from. Eligible post comments arrive here too, with their post.
Respond, assign a status and continue the conversation privately where the channel supports it.
Record the order from the conversation, share a payment link against it, and see which source helped create the sale.
What you can do varies by channel — Instagram and Facebook connect straight away, WhatsApp needs a funded wallet, and each platform sets its own rules for which comments and messages you can act on, and for how long.
Why we built Viyn
Customers already discover businesses on social media, ask questions in DMs and WhatsApp, and show real buying intent. But the process between the first message and a completed order is often fragmented. Viyn is being built to organise that missing middle.
Read why we’re building Viyn
Start free, then fund your wallet when you need WhatsApp and higher usage.
Start with Instagram or Facebook, then add WhatsApp when your wallet is funded.
forever
For trying things out.
Unlocked once your wallet is funded — from ₦10,000
No monthly fee — fund your wallet and pay only for what you use.
Charged per action from your Viyn wallet once you're on Pay As You Go.
Monthly active contact
Each unique contact with active engagement or transactions in a given month
Additional team member
Each team member added beyond the plan default
AI comment triage
A public comment classified by the AI fallback because the deterministic rules could not read it
WhatsApp messaging fees are billed directly to your Meta account and are not included in Viyn wallet charges.
Straight answers about how Viyn fits around the way you already sell.
No. Viyn gives you a storefront link that holds your products and prices, and works around the social and messaging channels you already sell on. Customers keep talking to you where they found you, and pay through a link you share in the chat.
Instagram and Facebook can be connected as soon as you sign up. WhatsApp can be connected once your Viyn wallet is funded. TikTok, X and YouTube are on our roadmap and cannot be connected yet.
It is your own address on Viyn, holding your products with their photos and prices plus any other links you hand out — the one link to put in a bio or a status. A customer who opens a product can start a conversation about it, and that conversation arrives in your inbox with the product attached. There is no checkout on the storefront: payment happens through the link you share against the order.
It looks at the state of each conversation and the buying signs in it, and raises the ones where someone showed real interest and has not heard back. Each row says why it was raised and how long it has been waiting, ordered so the most valuable is first. The reply is always yours to send — Viyn does not answer the customer for you — and you can dismiss a row you are not going to act on.
Only where you set it up. You can put one rule on one of your posts — the word to watch for, and the message it sends — and Viyn sends that message to people whose comment matches it. Nothing goes out on a post you have not set up. Follow-ups run against conversation status and the messages you configure, so they reach conversations that still need action rather than every incoming message. Customers who ask to stop being messaged are excluded, and anything you set up follows the connected platform’s rules.
Yes. A customer opens the payment link you share in the chat and pays using a supported method. They never need a Viyn account, and the payment stays attached to the order.
Yes. Invite your team, give each person a role, and assign a conversation to whoever is handling it. They share the same inbox and customer records, so anyone picking a sale up sees the product, the message or comment it started from, the order and the payment status. The number of people you can invite depends on your plan.
Something else on your mind? Talk to us
What we’re learning about selling through conversations, and what the data says about how customers actually buy.
See customer questions, follow-ups, orders and their recorded source in one workspace.
No website needed · Your team stays in control · Start free
Can Viyn show comments from my social posts?
+Viyn brings eligible comments from connected Instagram and Facebook business accounts into the inbox, so you can see the post each question came from and reply with the actions that channel supports. Not every comment will appear — it depends on your account type, the connection and each platform’s rules — and continuing a comment privately is only possible where the platform allows it. Connecting your account is all you need to do; Viyn handles the platform side.